Privacy Policy – bat365 Pakistan Betting Platform

1. Introduction

bat365 takes the privacy of its registered players seriously. When you create an account, deposit PKR, place a bet on cricket or PSL, spin a slot or interact with any part of the bat365 platform, you are sharing information with us. This Privacy Policy is here to explain what that information is, why we need it and what we do with it.

We collect only what we genuinely need to operate the platform and provide you with a good experience. We do not collect data for the sake of it and we do not share it in ways that are not described in this document. If anything in this policy is unclear, you can reach us at the contact details in Section 12.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which contain additional information relevant to your bat365 account.

2. What We Collect

bat365 collects personal information in the following categories:

We do not collect sensitive categories of personal data such as health information, religious beliefs or political opinions. We do not collect data from players under the age of 18 — accounts identified as belonging to minors are closed immediately.

3. How We Use Your Data

bat365 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your bat365 account, verify your identity and manage your login credentials securely.
• Processing transactions: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards, and to maintain an accurate record of your transaction history.
• Providing betting and gaming services: To run sports betting markets including cricket, PSL, T20 and football, and to operate casino, live dealer and slots games on the platform.
• Bonus and promotion management: To apply bonuses to eligible accounts, track wagering requirements and administer promotional campaigns.
• Customer support: To respond to queries, investigate complaints and resolve account issues effectively.
• Platform security: To detect and prevent fraud, account abuse, duplicate registrations and any activity that breaches the Terms and Conditions.
• Responsible gaming: To monitor betting patterns that may indicate problematic behaviour and to apply deposit limits, self-exclusion requests or other responsible gaming tools as requested or required.
• Platform improvement: To analyse how players use bat365, identify issues and improve the overall experience — for example, understanding which features are used most during PSL season or which payment method most players prefer.
• Marketing communications (opt-in only): To send you information about promotions, bonus offers, new features or cricket betting tips — but only if you have opted in to receiving such messages. You can opt out at any time.

bat365 does not use your personal data for automated decision-making that has a significant legal or equivalent effect on your account without the opportunity for human review.

4. Payment Data

When you make a deposit or request a withdrawal on bat365, payment processing is handled through secure payment infrastructure. The following applies to payment-related data:

• bat365 does not store full debit or credit card numbers on its own servers. Card data is handled by the payment processor under their own security standards.
• For JazzCash and Easypaisa transactions, bat365 records the mobile number and transaction reference associated with each payment. We do not store your JazzCash or Easypaisa PIN or wallet password.
• Raast and bank transfer details — specifically the account or IBAN used — are recorded for the purposes of processing withdrawals to the correct destination.
• All transaction data is stored in PKR and retained as part of your account transaction history for as long as your account remains open and for a reasonable period after closure, as described in Section 7.
• bat365 requires that deposits be made from payment methods registered in your own name. We will verify this during account reviews and withdrawal processing.

5. Cookies and Tracking

bat365 uses cookies and similar tracking technologies when you visit the platform. Cookies are small data files stored on your device that help the platform function correctly and help us understand how the site is being used.

• Essential cookies: These are necessary for the platform to function. They keep you logged in during your session, maintain your bet slip and ensure the deposit process works correctly. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help bat365 understand how players navigate the site — which pages are visited, how long sessions last and where players come from. This data is aggregated and not linked to individual identities.
• Preference cookies: These remember settings you have applied, such as display preferences, so you do not have to reapply them every session.
• Marketing cookies (opt-in): If you have opted in to marketing, cookies may be used to show you relevant promotional content. These are only activated with your consent.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies will affect your ability to use the bat365 platform normally.

6. Sharing Your Data

bat365 does not sell or rent your personal data. We share it only in the following limited circumstances:

• Payment processors: Your transaction data is shared with the payment provider — JazzC ash, Easypaisa, Raast or your bank — to the extent necessary to process your deposit or withdrawal. These providers have their own privacy obligations and do not receive more data than is needed to complete the transaction.
• Game content providers: Third-party casino and slots studios whose games are available on bat365 may receive session-level data (such as stake amounts and game results) to ensure correct game operation and settlement. They do not receive your full identity data.
• Fraud prevention and security services: bat365 may share limited technical data — such as IP addresses and device identifiers — with security service providers to detect and prevent fraud, bot activity or account abuse.
• Legal and regulatory requirements: bat365 may disclose personal data if required to do so by a valid legal process or court order. We will disclose only the minimum data required to satisfy the legal obligation.
• Business transfers: In the event bat365 undergoes a merger, acquisition or transfer of assets, your personal data may be transferred as part of that process. You will be notified if this occurs and your data will continue to be handled in accordance with this policy.

7. Data Retention

bat365 keeps your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods that apply are:

• Account and identity data: Retained for the duration of your account and for up to five years after account closure. This is to allow bat365 to respond to any post-closure queries, disputes or legal matters.
• Transaction data: PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction. This supports accurate financial record-keeping.
• Betting and gaming history: Your bet history and casino session records are retained for the life of your account and for three years after closure.
• Support communications: Records of support interactions are retained for two years from the date of the interaction.
• Technical and usage data: Anonymised or aggregated usage data may be retained indefinitely for platform analytics purposes. This data cannot be linked back to individual players.

When data is no longer needed, bat365 will securely delete or anonymise it. You may request earlier deletion of your personal data as described in Section 9, subject to bat365's legitimate obligations to retain certain records.

8. Security

bat365 applies technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or loss. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across the entire platform.
• Encrypted storage for sensitive personal data including identity and payment-related information.
• Access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular security reviews and monitoring of the platform for suspicious activity.
• Secure password hashing — bat365 does not store passwords in plain text.

While bat365 takes every reasonable step to protect your data, no online platform can guarantee complete security against all possible threats. You also have a role to play in keeping your account secure — use a strong, unique password for your bat365 account and do not share your login credentials with anyone.

If you suspect that your bat365 account has been compromised, contact support immediately using the details in Section 12.

9. Your Rights

As a bat365 player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data bat365 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any personal data bat365 holds about you is inaccurate or incomplete, you can ask us to correct it. You can update basic contact details directly from your account settings.
• Right to deletion: You can request that bat365 delete your personal data. We will action this request where possible, subject to our obligations to retain certain records for legal, financial and security purposes as described in Section 7.
• Right to restrict processing: In certain circumstances, you can ask bat365 to limit how we use your data while a dispute or correction request is being resolved.
• Right to opt out of marketing: If you have previously opted in to receiving marketing messages from bat365, you can opt out at any time through your account settings. We will action opt-out requests promptly.
• Right to data portability: You can request your personal data in a structured, commonly used format so you can transfer it elsewhere if you wish.

To exercise any of these rights, contact bat365 support at the details provided in Section 12. We may need to verify your identity before processing your request.

10. Minors

bat365 is strictly for adults aged 18 and above. bat365 does not knowingly collect personal data from anyone under the age of 18. If a minor registers on the platform using false date of birth information, their account will be closed immediately upon discovery and any balance will be forfeited.

If you are a parent or guardian and believe that a minor has created a bat365 account, please contact us immediately at the details in Section 12 so we can investigate and take appropriate action.

For guidance on managing your own gaming activity responsibly, including setting deposit limits and session reminders, please visit the Responsible Gaming page.

11. Changes to This Policy

bat365 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the platform's features or other operational reasons. When this policy is updated, the revised version will be published on this page with a new "Last Updated" date at the top.

For significant changes — particularly those that affect how your data is used or shared — bat365 will make reasonable efforts to notify registered players in advance through the contact details held on their account.

Continued use of the bat365 platform after a revised policy has been published constitutes acceptance of the updated terms. We recommend reviewing this page periodically, especially before making a deposit or update to your account details.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can contact the bat365 team at: